Find answers to common questions about Boinkzone, our products, ordering process, shipping, and customer support.
If you cannot find what you are looking for, please contact us at:
Email: support@boinkzone.com
We typically respond within 1–2 business days, Monday through Friday.
About Boinkzone
Who is Boinkzone and what do you sell?
Boinkzone is a US-based specialty retailer focused on practical pet care products for everyday pet owners.
We are operated by VICTORIA CRIFF LLC, based in Houston, Texas.
We are a retailer, not a manufacturer. Our role is to carefully select reliable products, review product details, and provide pet owners with solutions that make daily routines easier.
We specialize in automatic pet feeders and related pet care products designed for cats and dogs.
Our goal is simple: help pet owners create a more consistent feeding routine while staying connected with their pets.
Why should I choose Boinkzone?
Choosing the right pet product can take time. Many options look similar, but small differences in design, setup, and daily use can make a big difference.
At Boinkzone, we focus on products that are practical for real homes.
Before listing products, we consider factors such as:
- Ease of setup
- Daily reliability
- Cleaning convenience
- Feeding consistency
- Product specifications
- Customer feedback
We also provide direct customer support. When you contact us, a real member of our team reviews your message and helps you find a solution.
How do you choose the products you sell?
We review products based on the features that matter most for everyday use.
Our evaluation process includes:
- Checking product specifications
- Reviewing safety information where applicable
- Considering common customer concerns
- Looking at ease of cleaning and maintenance
- Evaluating overall usability
We pay close attention to common issues pet owners experience, such as connection problems, feeding interruptions, difficult cleaning, and unclear instructions.
If a product does not meet our expectations for everyday use, we do not include it in our store.
Are your products safe for pets?
Our products are selected with pet safety and daily reliability in mind.
Each product includes manufacturer information and specifications so customers can understand materials, features, and proper usage before purchasing.
If you have questions about a specific product, contact our support team at:
Orders and Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days after purchase confirmation.
After processing, standard delivery within the contiguous United States usually takes approximately 7–9 business days.
Estimated total delivery time:
8–12 business days from the order date
Once your order ships, you will receive tracking information by email.
Where does Boinkzone ship?
We currently ship within the contiguous United States (48 states).
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- APO/FPO/DPO addresses
- International locations
If an order is placed with an unavailable shipping address, our team will contact you by email.
How can I track my order?
Once your order leaves our warehouse, tracking information will be sent to the email address provided during checkout.
If you do not receive tracking information within a few business days, please:
- Check your spam or promotions folder
- Confirm your order email address
- Contact us with your order number
Our team will help check the latest status.
Can I cancel my order?
Cancellation requests must be submitted as soon as possible.
If your order has not entered processing, we will do our best to help cancel it.
Once an order has been processed or shipped, cancellation may no longer be possible. However, you may request a return after delivery according to our Return Policy.
To request assistance, please email:
Please include your order number.
Returns and Refunds
What is your return policy?
We accept returns within 30 days from the delivery date for products purchased from Boinkzone.
To qualify for a return:
- The item must be unused or in acceptable condition if there is a product issue
- Original packaging is preferred
- You must contact our support team before sending anything back
Please email:
with your order number and a brief description of the reason for your return.
Do not send products back before receiving return instructions from our team.
How long do refunds take?
After we receive and inspect your returned item, refunds are typically processed within 3–5 business days.
Depending on your financial institution, it may take additional time for the refund to appear in your account.
If you have questions about a refund status, please contact:
with your order information.
Can I return an item after it has been shipped?
Once an order has been processed or shipped, it cannot be canceled.
However, after delivery, you may request a return within our 30-day return window.
Please contact our support team first so we can provide the correct return instructions.
Who pays for return shipping?
Return shipping responsibilities depend on the reason for the return.
We cover return shipping when:
- The item arrives damaged
- The product has a manufacturing issue
- The wrong item was sent
- The product does not match the description
Customers are responsible for return shipping costs for personal reasons, including:
- Changed your mind
- Ordered the wrong model
- The product is not the right fit for your needs
Warranty
Do Boinkzone products come with a warranty?
Yes. Products purchased from Boinkzone include a 12-month limited warranty from the delivery date.
The warranty covers manufacturing defects and functional problems that occur during normal household use.
No registration is required. Please keep your order confirmation as proof of purchase.
The warranty does not cover:
- Damage caused by misuse
- Accidental damage
- Normal wear and tear
- Consumable parts such as filters or replacement accessories
For warranty assistance, email:
Include your order number and a description of the issue.
Setup and Compatibility
Will the automatic feeder work with my WiFi?
Most Boinkzone smart feeders require a 2.4GHz WiFi network.
They are not compatible with 5GHz-only networks.
Many modern routers combine 2.4GHz and 5GHz connections under one network name. If you experience setup issues:
- Open your router settings
- Separate the 2.4GHz and 5GHz networks if needed
- Connect the feeder to the 2.4GHz network
This solves many common connection problems during initial setup.
Is the app easy to set up?
Most customers can complete the initial setup within a few minutes.
The general setup process includes:
- Downloading the companion app
- Connecting the feeder to your WiFi
- Setting feeding schedules
- Adjusting portion settings
If you experience any setup problems, our support team can help guide you through the process.
Email:
Does it work with Alexa or Google Assistant?
Voice assistant compatibility depends on the specific model.
Please check the individual product page for available smart home features.
Can I schedule multiple meals per day?
Yes.
Depending on the model, Boinkzone automatic feeders allow you to schedule multiple feeding times throughout the day.
You can customize:
- Feeding times
- Meal frequency
- Portion amounts
The exact number of daily meals depends on the specific model.
Feeding and Portions
What feeder size is right for my pet?
The right feeder size depends on your pet’s size, eating habits, and how often you want to refill the hopper.
As a general guide:
Small capacity feeders
- Suitable for shorter periods between refills
- Good for smaller pets or simple daily routines
Medium capacity feeders
- A practical choice for most cats and small dogs
- Provides more flexibility for busy schedules
Large capacity feeders
- Better for multiple days away from home
- Useful for pets with larger daily food needs
Actual usage varies depending on:
- Pet size
- Food type
- Kibble density
- Daily feeding amount
We recommend checking your pet’s food packaging and adjusting portions based on your pet’s needs.
How accurate are the portion sizes?
Automatic feeders provide consistent portion dispensing, but the exact amount can vary depending on:
- Kibble shape
- Kibble size
- Food density
For the most accurate setup:
- Run several test portions
- Measure the amount with a kitchen scale
- Adjust settings based on your pet’s feeding requirements
Can multiple pets share one feeder?
A single feeder can work well in households where pets have similar feeding schedules and food requirements.
However, separate feeders may be a better option when:
- Pets eat different foods
- One pet tends to eat another pet’s portion
- Pets require different diets
Every household has different needs, so consider your pets’ habits before choosing a setup.
What kibble size works with Boinkzone feeders?
Most Boinkzone feeders are designed for standard dry pet food.
For the best performance:
- Use dry kibble within the recommended size range listed on the product page
- Avoid unusually large or irregularly shaped pieces
- Keep food dry to reduce the chance of clogging
Wet food is not compatible with automatic dry food feeders unless specifically stated for a particular model.
Reliability and Safety
Will the feeder work during a power outage?
Some models include backup power features that help maintain feeding schedules during temporary power interruptions.
Available backup features vary by model.
Please check the individual product description for specific details.
We recommend installing backup batteries when available and checking them regularly.
Will the feeder get stuck or jam?
Boinkzone feeders are designed to provide reliable dispensing with suitable dry kibble.
To reduce the chance of feeding issues:
- Use recommended kibble sizes
- Keep the hopper dry
- Clean food-contact areas regularly
- Avoid overfilling the feeder
If a dispensing problem occurs, check the food path and follow the troubleshooting instructions included with your product.
Is it safe to leave the feeder running while I am away?
Automatic feeders are designed to help maintain consistent feeding routines when pet owners are busy or away from home.
Before leaving your pet for an extended period, we recommend:
- Testing the feeder setup
- Confirming feeding schedules
- Checking food levels
- Cleaning the feeder
- Ensuring the device is connected properly
A quick test before a trip can help prevent unexpected issues.
How often should I clean the feeder?
Regular cleaning helps keep the feeder working properly.
We recommend:
- Cleaning the bowl regularly
- Wiping food-contact areas
- Washing removable parts according to the product instructions
Allow all parts to dry completely before reassembling to prevent moisture-related issues.
Camera and Monitoring
How clear is the camera video?
Camera-equipped Boinkzone models allow you to check on your pet remotely through the companion app.
Video quality depends on the specific model and your home WiFi connection.
Available features may include:
- HD video monitoring
- Night vision
- Real-time viewing
- Motion or activity monitoring
Please check the individual product page for the exact camera specifications of each model.
Can I talk to my pet through the feeder?
Some camera-equipped models include two-way audio, allowing you to communicate with your pet through the app.
This feature can be useful when:
- Checking in while you are away
- Comforting your pet during feeding time
- Helping your pet become familiar with a new routine
Available features vary by model, so please review the product details before purchasing.
Does the feeder send alerts?
Smart models may provide notifications through the app for certain events.
Depending on the product model, alerts may include:
- Low food reminders
- Feeding status updates
- Connection notifications
- Dispensing issues
Available notification features vary by model.
Can I save or record videos?
Video storage options depend on the specific camera model.
Some products may support:
- Local storage options
- Memory card storage
- Cloud-based features
Please check the product page for detailed information about video storage compatibility.
Water Fountain Questions
How often should I replace the filter?
For the best water quality, filters should be replaced regularly according to usage and product instructions.
Replacement frequency depends on:
- Number of pets using the fountain
- Water quality
- Daily usage
- Visible buildup or reduced water flow
If you notice slower water circulation or changes in water quality, replacing the filter may be needed sooner.
Are Boinkzone water fountains safe for daily use?
Boinkzone water fountains are designed for everyday indoor pet use.
Water-contact materials are selected with pet safety in mind, and regular cleaning helps maintain a fresh drinking environment.
For best results:
- Replace filters as recommended
- Clean the bowl regularly
- Clean the pump according to the product instructions
- Keep the water level within the recommended range
How loud is the water fountain pump?
Most pet fountain pumps are designed to operate quietly.
Pump noise can vary depending on:
- Water level
- Placement surface
- Cleaning condition
- Pump maintenance
Keeping the fountain filled properly and cleaning the pump regularly can help maintain quieter operation.
Can I use the water fountain outdoors?
Boinkzone water fountains are designed for indoor use unless a product description specifically states otherwise.
Do not place indoor fountains in:
- Rain
- Direct outdoor exposure
- Extreme temperatures
- Unprotected outdoor areas
General Product Questions
Are replacement parts available?
Replacement part availability depends on the specific product.
If you need help finding compatible accessories or replacement components, contact our support team:
Please include your product model and order information.
Where can I find product instructions?
Product manuals and setup instructions are provided with your purchase.
If you need additional assistance, our team can help answer setup questions or provide guidance.
Email:
What should I do if my product is not working correctly?
If you experience a problem with your product, please contact us before attempting repairs.
Include:
- Order number
- Product model
- Description of the issue
- Photos or videos if available
Our support team will review the information and help determine the next steps.
Still Have Questions?
If your question is not answered here, our customer support team is ready to help.
Email: support@boinkzone.com
Response Time: Within 1–2 business days
Support Hours: Monday–Friday
Company Information
Legal Name: VICTORIA CRIFF LLC
Brand Name: Boinkzone
Business Address:
5901 SELINSKY RD
HOUSTON, TX 77048
United States
Customer Support Email:
support@boinkzone.com