At Boinkzone, we stand behind the products we offer and want you to feel confident with your purchase.
If your product experiences a problem caused by a manufacturing defect or functional failure during normal household use, our team is here to help.
This warranty policy explains what is covered, what is not covered, how to request warranty support, and what you can expect during the claim process.
This policy applies to customers in the United States.
1. Warranty Coverage
All automatic pet feeders and water fountains purchased directly from Boinkzone include a 12-month limited warranty starting from the delivery date.
What Is Covered
This warranty covers:
- Manufacturing defects
- Functional failures during normal household use
- Product issues that occur without customer misuse or improper handling
Examples of covered issues may include:
- A feeder motor stops operating during normal use
- A water pump stops circulating despite proper setup and maintenance
- A camera feature stops functioning under normal operating conditions
Each warranty request is reviewed individually based on the product condition and reported issue.
Who Is Covered
This warranty applies only to the original purchaser.
The warranty is:
- Not transferable
- Limited to products purchased directly from Boinkzone
- Not applicable to products purchased from unauthorized third-party sellers
How to Activate Your Warranty
No warranty registration is required.
Please keep your order confirmation email as proof of purchase. You will need your order number when contacting our support team.
2. What Is Not Covered
This warranty does not cover problems caused by:
- Normal wear and tear from regular use
- Accidental damage, drops, or misuse
- Improper installation or operation
- Failure to follow product instructions
- Unauthorized repairs, modifications, or disassembly
- Damage caused by power surges or external conditions
- Damage caused by improper storage or environmental exposure
For water fountains, warranty coverage does not include damage caused by:
- Improper water use
- Liquid exposure outside normal fountain operation
- Failure to maintain or clean the product properly
Consumable Parts
The following replacement items are not covered under warranty:
- Filters
- Sponges
- Replacement bowls
- Other regularly replaceable accessories
These parts are designed for routine replacement and may be purchased separately when needed.
3. How to Request Warranty Support
If you believe your product has a warranty-related issue, please contact us:
Email: support@boinkzone.com
Please include:
- Order number
- Product name or model
- Description of the issue
- Photos or videos showing the problem, if available
Our support team typically responds within:
1–2 business days, Monday through Friday
We will review your request and provide the appropriate next steps.
Please do not send products back before receiving confirmation from our team.
Unauthorized returns may not be accepted.
4. How We Resolve Warranty Claims
If your warranty claim is approved, we may provide one of the following solutions depending on the situation:
- Troubleshooting assistance
- Replacement parts
- Replacement of the product with the same or a comparable model
Our team will discuss the available solution before proceeding.
If a replacement product is provided:
- It may be new or manufacturer-inspected
- It will be fully tested before shipment
- It will remain covered for the remainder of the original warranty period
This warranty does not provide cash refunds.
If your product is still within the 30-day return period, you may be eligible for a refund under our Return Policy instead.
5. Warranty Shipping
For approved warranty claims:
- We cover shipping costs for replacement parts or replacement products
- If the product needs to be returned for inspection, we will provide return instructions
Please wait for confirmation before shipping any product.
If an issue is determined to be outside warranty coverage, return shipping costs may be the customer’s responsibility.
We will always confirm shipping arrangements before requesting a return.
6. Limitation of Warranty
This limited warranty is the only warranty provided by Boinkzone.
To the extent permitted by applicable law, implied warranties are limited to the duration of this 12-month warranty period.
Some states do not allow limitations on implied warranties, so certain limitations may not apply depending on your location.
7. Your Legal Rights
This warranty provides specific legal rights.
You may also have additional rights depending on the state where you live.
Nothing in this warranty is intended to limit rights provided under applicable consumer protection laws.
8. Changes to This Policy
Boinkzone may update this Warranty Policy from time to time to reflect changes in products, services, or legal requirements.
Any updates will be posted on this page with a revised effective date.
For purchases made before a policy update, the warranty terms in effect at the time of purchase will apply.
9. Contact Us
For warranty questions or assistance:
Email: support@boinkzone.com
Response Time: Within 1–2 business days, Monday through Friday
Company Name: VICTORIA CRIFF LLC
Brand Name: Boinkzone
Business Address:
5901 SELINSKY RD
HOUSTON, TX 77048
United States
Customer Support Email:
support@boinkzone.com
Important:
Do not send products to the business address above without first contacting our support team. Warranty return instructions are provided after we review your claim.