Contact information

We're Here to Help Before and After Your Purchase

At Boinkzone, we believe getting help should be simple and personal. Whether you have a question before buying, need assistance with an order, or something doesn’t arrive as expected, our support team is here to help.

Every message is reviewed by a real member of our team. We aim to provide clear answers and practical solutions, so you can shop with confidence.

How to Reach Us

Email: support@boinkzone.com

Response Time: Within 1–2 business days
Support Hours: Monday–Friday

For faster assistance, please include your order number and a brief description of your question when contacting us.

What We Can Help With

Order Status & Shipping Updates

Need an update on your delivery? If your order has not arrived or you need help tracking your package, send us your order number and we’ll check the latest shipping information for you.

Product Questions Before You Buy

Not sure which automatic pet feeder is right for your home?

Our team can help answer questions about:

Feeder capacity
Portion settings
WiFi connection requirements
App setup
Food compatibility
Daily feeding schedules

We’re happy to help you choose a product that fits your pet’s routine.

Returns & Exchanges

We offer a 30-day return window from the date of delivery.

If your purchase does not meet your expectations, contact us first and we’ll guide you through the return process.

Please review our Return Policy for complete details.

Damaged or Defective Items

If your item arrives damaged or does not work as expected, please contact us with:

Your order number
A description of the issue
Photos or videos showing the problem

Our team will review the situation and help find a solution.

Warranty Support

All Boinkzone products include a 12-month limited warranty.

If you experience a product issue, email us with your order number and details about the problem. Our support team will assist you with the warranty process.

Please see our Warranty Policy for additional information.

General Questions

For any other questions, please contact:

support@boinkzone.com

Before You Email — Quick Answers

WiFi Setup Not Working?

Many smart pet feeders require a 2.4GHz WiFi connection.

If your router uses the same network name for both 2.4GHz and 5GHz bands, try separating the networks in your router settings and connect your feeder to the 2.4GHz network.