At Boinkzone, we want you to know exactly what to expect before placing your order.
This Shipping Policy explains where we ship, estimated delivery times, processing details, and what happens if a shipping issue occurs.
If you have any questions that are not answered here, please contact us:
Email: support@boinkzone.com
We typically respond within 1–2 business days, Monday through Friday.
Where We Ship
Boinkzone currently ships to addresses within the contiguous United States (48 connected states).
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- US territories
- APO/FPO/DPO military addresses
- International destinations
Shipping availability may change in the future as our fulfillment capabilities expand.
If an order is placed with an address outside our current delivery area, our team will contact you by email before taking further action.
Shipping Costs
We provide free standard shipping on eligible orders shipped within the contiguous United States.
Details:
- Standard shipping: Free
- Minimum order requirement: None
- Additional handling fees: None
The final shipping cost, if applicable, will always be shown before your order is completed.
Expedited Shipping
At this time, Boinkzone does not offer expedited or express shipping options.
Our products include automatic pet feeders and other pet care items that require careful handling during transportation. We currently focus on providing reliable standard delivery service.
If expedited shipping becomes available in the future, we will update this policy.
Shipping Carrier
Orders may be shipped through reliable domestic carriers based on:
- Delivery location
- Package size
- Product type
- Carrier availability
Carrier selection is determined during fulfillment, and customers cannot currently select a specific carrier at checkout.
Once your order ships, tracking information will be provided so you can follow your delivery progress.
Order Processing Time
Orders are processed on business days:
Monday through Friday
(excluding US federal holidays)
Most orders are prepared within:
1–3 business days after order confirmation
Processing includes:
- Order verification
- Product preparation
- Packaging
- Shipment arrangement
If an item is temporarily unavailable or a delay occurs, we will notify you by email as soon as possible.
Estimated Delivery Timeline
Delivery includes two stages:
Processing Time
1–3 business days
Time required to prepare your order before shipment.
Transit Time
7–9 business days
Estimated shipping time after your order leaves our facility.
Total Estimated Delivery
8–12 business days from the order date
Please note that delivery estimates are not guaranteed.
Actual delivery times may vary due to:
- Carrier delays
- Severe weather
- Peak shopping seasons
- Unexpected transportation issues
If your order has not arrived within 14 business days after placing your order, please contact us and we will help investigate.
Important Shipping Notes
Please keep the following in mind:
- Express shipping is currently unavailable
- Local pickup is not available
- Weekends and federal holidays are not counted as business days
- Delivery times may vary depending on your location
Customs and Import Duties
All Boinkzone orders are shipped within the United States to US delivery addresses.
Because we do not currently offer international shipping:
- International customs fees do not apply
- Import duties do not apply
- Cross-border charges are not applicable
Order Tracking
Once your order ships, you will receive tracking information by email.
You can use the tracking number to check your package status.
If you do not receive tracking information within a few business days:
- Check your spam or junk folder
- Confirm that your email address was entered correctly
- Contact us with your order number
Email:
Our team will help check your shipment status.
Undeliverable Packages
Packages may be returned to us if delivery cannot be completed.
Common reasons include:
- Incorrect or incomplete address information
- Delivery attempts were unsuccessful
- Package delivery was refused
If your package is returned:
Please contact our support team.
We will review the situation and provide available options.
Additional shipping costs may apply if a package needs to be shipped again due to an incorrect address provided by the customer.
To avoid delays, please carefully review your shipping information before submitting your order.
Order Cancellations
We process orders as quickly as possible.
If you need to cancel your order, contact us as soon as possible.
Cancellation requests should include:
- Order number
- Request details
Once an order has entered processing or has shipped, cancellation may no longer be possible.
However, eligible items may be returned after delivery according to our Refund Policy.
To request cancellation:
Email: support@boinkzone.com
Contact Us
For shipping questions or order assistance:
Email: support@boinkzone.com
Response Time: Within 1–2 business days, Monday through Friday
Company Name: VICTORIA CRIFF LLC
Brand Name: Boinkzone
Business Address:
5901 SELINSKY RD
HOUSTON, TX 77048
United States
Customer Support Email:
support@boinkzone.com
Important:
Please do not send returns or other packages to the business address above unless instructed by our support team. If a return or replacement shipment is required, we will provide the correct shipping instructions.